UX Design For The German Online Counselling Platform
PrimeHelp
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We take great pride in being involved in the development of the new German online counselling service. At Tetralab, we are committed to creating only healthy and sustainable startups that bring benefits to both nature and people. It is an honor to contribute to advancing our society toward a brighter future. We extend our heartfelt wishes for success and prosperity to the Prime Help project.
Goals:
Our German client approached us with a comprehensive request, including conducting extensive market research, identifying key differentiating features to stand out among competitors, and planning a phased launch strategy for their startup.
Approach:
After thorough market analysis, we formulated a UX strategy, pinpointed crucial features for the initial product build, and created wireframes for the future website. Additionally, we proposed popular billing options and client service algorithms prevalent in the market.
Results:
The primary preparation stages have been completed, and all the outcomes have been delivered to the client-side development team in Germany. The customer now possesses a well-planned and coherent vision of their startup, including a specific user journey. We eagerly anticipate the project launch!
Challenges
Completing or reworking a project after another contractor always presents challenges, as you never know where someone else's mistakes may arise. Hence, we approached the assessment of the scope of work cautiously and collaborated closely with the previous team to gather as much information as possible from the outset. Effective communication plays a crucial role in mitigating various difficulties.
Lessons
1. Before including all possible features in your startup, it is important to assess the viability of the business idea.
2. A detailed specification serves as a safeguard against misunderstandings with the executing agency.
3. It is crucial for the agency to involve its top strategic team in meetings with the client.
2. A detailed specification serves as a safeguard against misunderstandings with the executing agency.
3. It is crucial for the agency to involve its top strategic team in meetings with the client.
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